Shipping policy
Shipping Policy:
**Destinations:**
We currently offer shipping to any location within the United States.
**Carriers:**
Our shipping partners include USPS and UPS. Please note that UPS does not deliver to P.O. Boxes.
**Shipping Schedule:**
Orders are not shipped on weekends and holidays.
**Processing Time:**
Shipping time is separate from the fulfillment time required to make and prepare your order.
**Custom Orders:**
Custom orders typically take 7-10 business days to complete. If you need expedited service, a $50 rush fee applies.
**Gifts:**
For gifts, we are happy to include a small note and ship directly to the recipient.
**Refunds:**
We do not offer refunds for items that are lost, stolen, damaged, or arrive late. If your item experiences delays, loss, theft, or damage during transit, please contact your mail carrier to file a claim.
**Contact Information:**
Feel free to reach out if you require assistance, have questions, or concerns.
- Phone Number: 585-210-2263
- Email: sparkle@sparklescustom.com
**Destinations:**
We currently offer shipping to any location within the United States.
**Carriers:**
Our shipping partners include USPS and UPS. Please note that UPS does not deliver to P.O. Boxes.
**Shipping Schedule:**
Orders are not shipped on weekends and holidays.
**Processing Time:**
Shipping time is separate from the fulfillment time required to make and prepare your order.
**Custom Orders:**
Custom orders typically take 7-10 business days to complete. If you need expedited service, a $50 rush fee applies.
**Gifts:**
For gifts, we are happy to include a small note and ship directly to the recipient.
**Refunds:**
We do not offer refunds for items that are lost, stolen, damaged, or arrive late. If your item experiences delays, loss, theft, or damage during transit, please contact your mail carrier to file a claim.
**Contact Information:**
Feel free to reach out if you require assistance, have questions, or concerns.
- Phone Number: 585-210-2263
- Email: sparkle@sparklescustom.com